Frequently Asked Questions

(FAQs)

Your Questions, Beautifully Answered

1. When will my order ship?

Orders are typically processed within 7–10 business days (Monday–Friday). You'll receive a tracking number via email as soon as your order ships.

2. What shipping methods do you offer?

We offer standard and expedited shipping through trusted carriers. At checkout, you can select the method that best suits your needs.

3. Do you ship internationally?

Yes, Ciléon Beauty proudly ships worldwide! Please note that international customers are responsible for customs fees or import duties.

4. Are your products vegan and cruelty-free?

Absolutely. All Ciléon Beauty products are cruelty-free, and many are vegan and made with ethically sourced ingredients.

5. What skin types are your products made for?

Our formulas are designed to be gentle and effective for all skin types, including sensitive. However, we always recommend a patch test first.

6. How do I use the lash kit?

Each lash kit includes step-by-step instructions. For best results, use the included bond, tweezers, and seal in sequence, and avoid moisture for the first 24 hours.

7. Can I return or exchange a product?

We accept returns on unused, unopened items within 14 days of delivery. See our Shipping & Returns Policy for full details.

8. How do I contact customer support?

We’re here to help! Reach out via our Contact Form or email us directly at info@cileonbeauty.com. We typically respond within 24–48 hours.