Shipping & Returns Policy
Ciléon Beauty: From Our Hands to Your Glow
Shipping
Domestic
International
International Shipping
We ship worldwide! Please allow 7–21 business days for international orders. Customers are responsible for any applicable customs duties or VAT.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can track your shipment via the carrier’s website.
Returns
Return Cost
Shipping
Processing Time
All orders are processed within 2–4 business days (Monday through Friday, excluding holidays). Orders placed after 3 PM CST will begin processing the next business day.
Shipping Options
We offer Standard and Expedited Shipping at checkout. Rates are calculated based on your location and the shipping method selected.
Domestic Shipping (U.S.)
Estimated delivery: 3–7 business days via USPS, UPS, or FedEx.
Flat Restocking/Return Fee
Returns are subject to a flat $5 return shipping and restocking fee, which will be deducted from your refund.
14 Days to Return
Return Eligibility
Items must be unused, unopened, and in original condition.
Return request must be submitted within 14 days of delivery.
Items purchased during promotional sales are final sale.
Returns & Exchanges
Returns & Exchanges
We want you to love your Ciléon Beauty experience. If you're not fully satisfied:
Return Eligibility
Items must be unused, unopened, and in original condition
Return request must be submitted within 14 days of delivery
Items purchased during promotional sales are final sale
Non-Returnable Items
Due to hygiene standards, used skincare or lash products cannot be returned.
Return Instructions
Email info@cileonbeauty.com with your order number and reason for return
Once approved, you’ll receive return shipping instructions
Refunds are processed within 5–7 business days of receiving your return
Exchanges
We currently do not offer direct exchanges. Please initiate a return and place a new order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at info@cileonbeauty.com, and we’ll make it right.